Job Overview:

Community Solutions aims to create a new understanding that homelessness is solvable by helping 75 communities reach functional zero (a rigorous standard for ending homelessness) by 2026. Through communications, we aim to create public accountability for ending homelessness and shift the public discourse so homelessness is widely understood as solvable.

We know that evidence of communities solving homelessness can inspire learning and seed new expectations to make homelessness rare and brief. Your job will be to tell these stories.

You’ll help to manage our editorial calendar and write for web, digital and more to support the Built for Zero movement to end homelessness. You’ll work with the communications team to reach critical audiences..

Your job will be to pitch, report, write, revise, fact-check, and publish editorial content. You’ll also be responsible for tracking the performance of content on the Community Solutions site, implementing changes and strategies to improve performance, and reporting this info back to the team.

What does success in this role look like? Producing a steady flow of content that shifts discourse about homelessness to reflect that it is a solvable, systems problem and a matter of racial equity.

In this role, you will serve as an integral member of the communications team and report to the Senior Communications Manager. You will also work closely with the Principal of Strategic Communications, the Communications Manager for Learning, and the Digital Media Strategist.

About Community Solutions :

Community Solutions is a non-profit organization working toward a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 80 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness and 14 have ended veteran or chronic homelessness. To help communities equitably and sustainably and homelessness we are also identifying solutions to address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable housing systems.

Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team of values-driven innovators motivated by results. We eagerly seek and support diverse applicants. We provide generous benefits and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.

Essential Duties and Responsibilities:

Write content to advance the movement to end homelessness.

  • Pitch, report, write, revise, fact-check, and publish content that advances our strategic aims
  • Write annual reports and impact reports to effectively showcase organizational learning and the progress of the movement
  • Coordinate with communications team members to ensure your work supports, and is effectively integrated into, our multi-channel campaigns

Measure and learn for continuous improvement

  • Track and report weekly outputs, impact, and results of website content (blog posts and case studies) to equip team with a feedback loop to improve impact
  • Use data to track and meet engagement goals on editorial content produced for the website

Identify stories and manage knowledgment

  • Helps maintain the editorial calendar for the comms team
  • Proactively identify and maintain storytelling opportunities that advance our strategic goals
  • Help maintain a list of community leaders and stakeholders engaged in storytelling opportunities
  • Support the diverse representation of voices and experiences in our editorial outputs

Defining Success for this Position:

  • Production of content that supports measurable shifts in public discourse towards homelessness as a solvable, systems problem
  • High engagement with content across owned channels, including social media, email newsletter, and web.
  • Wide exposure to diverse representation of communities reducing and ending homelessness through the Built for Zero movement
  • A positive and supportive experience for leaders from our Built for Zero communities and people with lived expertise of homelessness who partner with us to share their stories
  • Continuous improvement, for your work and the work of the broader team, by reporting and analyzing data

Professional Experience and Qualifications:

  • 4-7 years of experience writing for external communications
  • Excellent writing and editing skills
  • Familiar with AP Style
  • Experienced at fact-checking your own writing to ensure accuracy
  • Organized multitasker with impeccable attention to detail
  • Zeal for continuous learning and improvement
  • Belief that homelessness can and must be solved
  • Experience using data to evaluate web performance is a plus
  • Background in journalism preferred

Supervisory Responsibilities:


Software/Apps Used:

Asana, Google Suite, Microsoft Office

Salary Range:

CS offers competitive salaries and benefits packages for every position. The salary range for this position is $65,850 - $80,500

Work Environment:

The position may work remotely from anywhere in the U.S.

Between 5 to 7 days of travel may be required every 6 months to report in communities, attend team retreats, and participate in other on-site training or convenings. Most travel is to major cities around the U.S., including current Built for Zero communities.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

COVID-19 Vaccination Mandate:

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.

Please include 3 writing samples with your application (links to published pieces or pdfs)