Position Overview:

Community Solutions is seeking an experienced, self-motivated and organized individual to join the energetic, collaborative Built for Zero Team as a System Improvement Advisor. This position will be responsible for supporting a community, or cohort of communities, in achieving racially equitable, population-level reductions in homelessness, and in driving progress on other key, population-level measures. Quality improvement (also called improvement science) is the primary organizing framework for all of this work.

This position is responsible for the strategic function of designing, delivering and documenting learnings for coaching interventions on Upstream Strategies, which includes piloting and delivering coaching interventions starting with communities participating in the Healthcare x Homelessness Pilot Initiative.

This work is hard, and our team is relentlessly committed to rigor, measurement and provable impact. You’ll work hard like the rest of us, and every day, you’ll have the satisfaction of contributing to a meaningful outcome that is owned by our whole team. Your title will be System Improvement Advisor, but when people ask you what you do, we hope you’ll be proud to say, “I’m helping communities end homelessness.”

Defining Success for this Position:

The successful System Improvement Advisor for Health Systems will regularly gather, analyze and harvest insights from local community performance data. In response to this data, they may execute, or support the execution of strategies that are critical tools for ending homelessness measurably and equitably in communities, as appropriate. The successful Health Systems Improvement Advisor will be skilled in identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

The candidate of our dreams is organized, but not rigid—a “get stuff done” kind of person who can work out a plan of action quickly in the face of ambiguity and changing information (this environment offers a lot of both. We’re looking for the sort of person who finds problem solving and complex implementation fun and who prides themselves on seeing multiple paths to the same outcome. You should come to work every day with a desire to collaborate with your teammates as we serve local change agents in communities around the country.

You should be dedicated and clear-eyed about what it takes to make a difference for some of the most vulnerable people in our societies, and you should understand how racism, sexism, homophobia, and other forms of oppression structure and impede that work. You should have experience working on the ground in communities, facilitating collective problem-solving, and analyzing and synthesizing data. You should also demonstrate a high level of empathy and flexibility, which will be critical to ensuring successful collaboration with partnering organizations.

Essential Duties and Responsibilities:

  • Building will for sustainable participation and change in communities
  • Training local teams and build sustainable capacity in critical problem solving areas
  • Leveraging the quality improvement process to help communities
  • Surfacing and clarifying key policy barriers and levers
  • Supporting excellent strategy, execution and culture across the Built for Zero team
  • Scoping and supporting the implementation of transformational projects, including
    • Pass-through investments
    • Real estate projects
    • Partnerships with adjacent sectors and institutions (e.g. behavioral health, criminal justice, etc.)
    • Other time-bound pilots and research projects.
  • Assisting with the design and delivery of coaching to support the broader work across Upstream Systems and BfZ such as Governance, Public Health, Housing Stabilization and evolving initiatives

Professional Experience and Qualifications:

  • Five to seven years previous work experience in a professional environment
  • Passion for justice, equity, ending homelessness and the belief it is possible
  • Command of the Model for Improvement/Quality Improvement and insight into how it can be used to drive improvements toward ending homelessness and measure impact
  • Experience with facilitation, public speaking, and coaching for improvement
  • Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders
  • Strong project management skills, as evidenced by leading projects to successful and measurable completion
  • Demonstrated understanding of structural racism and its impact on communities of color
  • Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution
  • Non-traditional candidates are welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity
  • In addition to these critical competencies, the strongest candidates may also possess deep content knowledge in at least some of the following areas:
    • Housing and homelessness policy;
    • Race equity policy and/or problem solving;
    • Continuum of Care funding and governance structures;
    • Evidence-based outreach, housing and service delivery models; and/or
    • Upstream systems and funding structures.

No supervisory responsibilities

Software/Apps Used:

Microsoft Office

Google Business Apps



Social media software and applications

Salary Range:

CS offers competitive salaries and benefits packages for every position. The salary range for this position is between $72,200k to $90,200k. The actual salary is commensurate with the candidate's experience and may go beyond the listed range.

Work Environment:

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Atlanta, Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.

Travel Requirements:

Up to 5 days of travel per month may be required to attend team retreats, strategy meetings, funder meetings, community visits, Learning Sessions with partners and community teams, and other on-site convenings.

Diversity and Inclusion:

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

COVID-19 Vaccination Mandate:

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.