Position Overview:

Community Solutions (CS) is seeking an experienced, self-motivated, and organized individual to join the energetic, Built for Zero team as a Systems Improvement Advisor. This position will be responsible for supporting state-level Built for Zero teams in their work to clear the path for local communities to achieve racially equitable, population-level reductions in homelessness, or drive progress on other key, population-level measures. Quality improvement (also called improvement science) is the primary organizing framework for all of this work.

This position will be on CS’s Large-Scale Change team and will work specifically on Built for Zero’s emerging state model.

A successful Systems Improvement Advisor will work closely with the Large-Scale Change Strategy Lead for state-level BfZ work to maintain effective coordination between state intermediaries and local communities: refine and improve the state BfZ model, and support the Strategy Lead in planning and management of regular state team meetings and convenings.

The successful Systems Improvement Advisor will regularly gather, analyze and harvest insights from a cohort of local community teams within a BfZ state, based in part on performance data generated from local team participation in CS’s national BFZ Collaborative and Large Cities Strategy. In coordination with colleagues in the BfZ Collaborative and Large Cities Team, the Systems Improvement Advisor will convene and support local teams as an enhanced BfZ state cohort, to identify barriers, share solutions, and make strategic connections between community needs and BfZ state team actions. In response to this data, they may execute, or support the execution of, any of the following strategies in communities as appropriate:

  • Will building and relationship management
  • Training and capacity building
  • Focused improvement coaching
  • Surface and clarification of key policy, resource, or coordination barriers and levers, to inform and integrate with State BfZ team’s work to clear the path for local teams

All of these strategies are critical tools for ending homelessness measurably and equitably. The successful Systems Improvement Advisor will be skilled in identifying when each strategy is needed and in drawing on the full resources and capacity of the Community Solutions team to deploy it.

About Community Solutions:

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 70 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of those communities have reduced homelessness in their communities, and 14 have ended veteran or chronic homelessness. In order to help communities equitably and sustainably end homelessness, we are also working to identify solutions that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable systems.

Community Solutions seeks leaders at every level: extraordinary, mission-oriented people not satisfied with the status quo. We are a team of values-driven innovators motivated by results. We eagerly seek and support diverse applicants. We provide generous benefits and opportunities for inspiring and transformational professional growth. We pride ourselves in developing an inclusive workplace culture that encourages staff to bring their whole selves to work every day.

Candidate Description:

The candidate of our dreams is organized, but not rigid—a “get stuff done” kind of person who can work out a plan of action quickly in the face of ambiguity and changing information (this environment offers a lot of both). We’re looking for the sort of person who finds problem-solving and complex implementation fun and who prides themselves on seeing multiple paths to the same outcome. You should come to work every day with a desire to collaborate with your teammates as we serve local change agents in communities around the country.

You should be dedicated and clear-eyed about what it takes to make a difference for some of the most vulnerable people in our societies, and you should understand how racism, sexism, homophobia, and other forms of oppression structure and impede that work. You should have experience working on the ground in communities, facilitating collective problem-solving, and analyzing and synthesizing data. You should also demonstrate a high level of empathy and flexibility, which will be critical to ensuring successful collaboration with partnering organizations.

This work is hard, and our team is relentlessly committed to rigor, measurement, and provable impact. Your title will be Systems Improvement Advisor, but when people ask you what you do, we hope you’ll learn to say, “I’m helping communities end homelessness.”

Essential Duties and Responsibilities:

Build the will for sustainable participation and change in communities:

    • Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings
    • Support, leverage, and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness
    • Results-oriented facilitation of teams with multi-sector stakeholders
    • Successfully manage relevant funder or partner relationships in support of community goals
    • Support vertical integration and coordination between BfZ state and local team goals, actions, and priorities
    • Convene local BfZ teams as a unique state learning cohort, with a goal of enabling sustained BfZ work within the state, after CS’s direct coaching ends

    Building upon, and in close coordination with, the work of other CS community-facing teams (e.g. BfZ Collaborative, Large Cities), build sustainable capacity in critical problem-solving areas:

    • Assess education and training needs in communities related to quality improvement and other key skill sets
    • Deliver or make available appropriate training as needed, ensuring training is both cross-culturally relevant and culturally sensitive
    • In BfZ states, deliver data quality training and support to state partners and local communities not enrolled in the BfZ Collaborative, to support scaling quality data statewide
    • Identify critical local capacity gaps and propose ways to fill them, (policy change, pass-through funding, partner engagement, etc.)
    • Provide or make available deep subject-matter expertise in specific areas or interventions, as needed or indicated by community data
    • Advance equitable access to training opportunities in communities

    Building upon, and in close coordination with, the work of other community-facing teams at CS (e.g. BfZ Collaborative, Large Cities), leverage the quality improvement process to help communities:

    • Assess the design and current performance of local systems and identify key leverage points, with special attention to racially inequitable outcomes
    • Set measurable, equitable, and inclusive improvement aims
    • Design workable, well-organized measurement plans and build regularly updated datasets
    • Design and implement tightly scoped improvement projects to drive rapid learning
    • Interpret the results of improvement projects and make decisions about the abandonment, adaptation, or adoption of proposed changes at scale

    Scope and support the implementation of transformational projects, including:

    • Catalytic pass-through investments
    • Partnerships with non-homeless-specific systems or institutions (e.g. healthcare, criminal justice, etc.)
    • Time-bound pilots or research projects

    Surface and clarify specific policy barriers and levers that fall within a state BfZ team’s jurisdiction, control, or influence:

    • Leverage community data to determine state-funded resource and capacity gaps
    • Identify the ways in which local, state, federal, or institutional policy may be impeding reductions in homelessness and/or contributing to racially inequitable outcomes in local systems
    • Work with local teams to surface concrete waiver or administrative policy change requests and support those asks with local data
    • Support CS Communications, Partnerships, and Policy teams with relevant, community-specific information to support the implementation of broader CS policy agenda
    • Collaborate as needed with partners and funders to further joint advocacy agenda in support of community goals

    Support excellent strategy, execution, and culture across the Built for Zero team:

    • Participate in regular strategic planning and implementation meetings for the Large-Scale Change and Built for Zero initiatives
    • Ensure project scopes, timelines and work plans are always up to date for relevant projects and assignments
    • Participate in a team-wide system for learning, iteration, knowledge capture, and spread
    • Proactively apply an equity lens in all circumstances, seeking to keep both equity and results at the center of team culture and work
    • Operate within, not around, Large-Scale Change and Built for Zero team structures and workflows, and work collaboratively and constructively to improve these over time

    Key Knowledge and Skill Areas:

    • The ideal candidate will have demonstrated an ability to achieve results using at least two critical problem-solving competencies:
      • Facilitation of teams toward shared goals
      • Quality improvement (QI), also called ‘improvement science’
    • In addition to these critical competencies, the strongest candidates may also possess deep content knowledge in at least some of the following areas:
      • Housing and homelessness policy;
      • Common state jurisdictional policy, funding, and/or legislative levers that impact housing and homelessness (e.g., Medicaid)
      • Race equity policy and/or problem-solving
      • Continuum of Care funding and governance structures
      • Evidence-based outreach, housing, and service delivery models
      • Upstream systems and funding structures


    • Three to five years previous work experience in a professional environment
    • Strong critical thinking and the ability to engage with complex challenges and datasets is a requirement for this position; a college degree is NOT required to apply for this position.
      • Attending college is one way applicants may gain these skills, but we strongly believe these skills can be developed in other ways, as well.
    • Passion for justice, equity, ending homelessness, and the belief it is possible.
    • Command of the Model for Improvement/Quality Improvement and insight into how it can be used to drive improvements toward ending homelessness and measure impact.
    • Experience with facilitation, public speaking, and coaching for improvement.
    • Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders.
    • Strong project management skills, as evidenced by leading projects to successful and measurable completion.
    • Demonstrated understanding of structural racism and its impact on communities of color.
    • Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution.
    • These qualifications are critical; at the same time, additional training and support will be made available to the hired applicant to ensure success.
    • Non-traditional candidates are welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity).

    Supervisory Responsibilities:


    Software/Apps Used:

    • Microsoft Office
    • Google Business Apps
    • Asana
    • Zoom
    • Social media software and applications

    Work Environment:

    This position can be located anywhere in the continental United States. The Built for Zero team has office space in Atlanta, Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.


    The salary range for this position is $72,200 to $90,200, depending on experience, proficiency, and qualifications.

    Note that our salary structure is transparent and ensures that salary advancement is attainable with increased tenure, performance, independence, responsibility, and embodiment of our organizational values. It is extremely rare and should not be expected that any applicant’s starting salary at Community Solutions would fall above the midpoint of the salary range for their position.

    Travel Requirements:

    Up to 5 days of travel per month may be required to attend semi-annual team retreats, community visits, and other on-site trainings or convenings.

    Diversity and Inclusion:

    We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

    COVID-19 Vaccination Mandate:

    COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.