About Community Solutions

Community Solutions is a non-profit organization that works to achieve a lasting end to homelessness that leaves no one behind. We envision a more equitable future where homelessness is never inevitable or a way of life, for anyone. Since 2015, we have led Built for Zero, a movement of more than 80 cities and counties using data to radically change how they work and the impact they can achieve — and proving that it is possible to make homelessness rare and brief. Nearly half of these communities have reduced homelessness and 14 have ended veteran or chronic homelessness. To help communities equitably and sustainably end homelessness, we are also testing strategies that can address gaps in housing, disrupt inflow into homelessness, and produce more racially equitable housing and homelessness systems.

The Large-Scale Change Portfolio provides initiative design and strategy support to external organizations working to drive reductions in homelessness across multiple communities. Current partners include national efforts in non-US countries as well as state and regional US efforts to end homelessness for targeted populations.

Position Overview

Community Solutions (CS) is seeking an experienced, self-motivated and organized individual to join the energetic, Built for Zero team as a Systems Improvement Advisor. This position reports to the Strategy Lead, Regional Large-Scale Change, responsible for supporting regional and local backbone organizations to clear the path for local communities to achieve racially equitable, population-level reductions in homelessness, or drive progress on other key, population-level measures.

The candidate of our dreams is organized, but not rigid – a person who takes initiative and can work out a plan of action quickly in the face of ambiguity and changing information. We are looking for the sort of person who finds problem solving and complex implementation fun and who prides themselves on seeing multiple paths to the same outcome. You should come to work everyday with a desire to collaborate with your teammates as we serve local change agents in communities around the world.

You should be dedicated and clear-eyed about what it takes to make a difference for some of the most vulnerable people in our societies. You have experience in working on the ground in communities, facilitating collective problem-solving, and analyzing and synthesizing data. You also demonstrate a high level of empathy and flexibility, which will be critical to ensuring successful collaboration with partnering organizations. Experience coaching executive-level teams is a strong plus, including skill in navigating state and local politics, quickly understanding public systems, and the ability to bring diverse stakeholder groups together around a common goal.

Essential Duties and Responsibilities

  • Develop and implement a backbone model for at least five identified communities towards CS strategic aims:
    • Review literature and internal learnings on collective impact, backbone organizational success and governance
    • Test the replicable model for backbone organizations serving people experiencing homelessness in coordination with national subject matter experts
    • Directly coach local leaders, funders and stakeholders in positioning their organization to be a backbone for homeless strategy and coordination.
    • Execute CS’ theory of change for capacity building, collective impact and implementation models
    • Scope and support the implementation of transformational projects such as catalytic pass-through investments and time-bound pilots/research projects
  • Build the will for sustainable participation and change in communities:
    • Clearly and compellingly present on Built for Zero learning, methods, outcomes, and/or offerings
    • Support, leverage and strengthen existing leadership structures and engage new partners where necessary, including engagement and support of BIPOC partners and those with lived experience of homelessness
    • Results-oriented facilitation of teams with multi-sector stakeholders
    • Successfully manage relevant funder or partner relationships in support of community goals
    • Support vertical integration and coordination between BfZ regional and local team goals, actions, and priorities
    • Support regional partners to convene BfZ teams as a learning cohort, with a goal of enabling sustained BfZ work within a region, after CS’s direct coaching ends
  • Provide coaching to regional and local leaders leveraging the quality improvement framework to help communities:
    • Assess the design and current performance of local systems and identify key leverage points, with special attention to racially inequitable outcomes
    • Set measurable, equitable and inclusive improvement aims
    • Design workable, well organized measurement plans and build regularly updated datasets
    • Design and implement tightly scoped improvement projects to drive rapid learning
    • Interpret the results of improvement projects and make decisions about the abandonment, adaptation, or adoption of proposed changes at scale
  • Support excellent strategy, execution and culture across the Large-Scale Change and Built for Zero teams:
    • Participate in regular strategic planning and implementation meetings for the Large-Scale Change and Built for Zero initiatives
    • Ensure project scopes, timelines and work plans are always up to date for relevant projects and assignments
    • Proactively apply an equity lens in all circumstances, seeking to keep both equity and results at the center of team culture and work
    • Execute other duties and responsibilities related to Large-Scale Change team priorities as assigned

Key Knowledge and Skill Areas

  • The ideal candidate will have demonstrated an ability to achieve results using at least two critical problem-solving competencies:
    • Facilitation of teams toward shared goals
    • Quality improvement (QI), also called ‘improvement science’
  • In addition to these critical competencies, the strongest candidates may also possess deep content knowledge in at least some of the following areas:
  • Housing and homelessness policy;
  • Common state or regional jurisdictional policy, funding, and/or legislative levers that impact housing and homelessness (e.g., Medicaid)
  • Race equity policy and/or problem solving;
  • Continuum of Care funding and governance structures;
  • Evidence-based outreach, housing and service delivery models; and/or
  • Upstream systems and funding structures


  • Five to seven years previous work experience in a professional environment.
  • Strong critical thinking and the ability to engage with complex challenges and datasets is a requirement for this position; a college degree is not required to apply for this position.
  • Passion for justice, equity, ending homelessness and the belief it is possible.
  • Command of the Model for Improvement/Quality Improvement and insight into how it can be used to drive systems-level improvements toward ending homelessness and measuring impact.
  • Experience with facilitation, public speaking, and coaching for improvement.
  • Ability to handle multiple tasks in a fast-paced, dynamic team environment and demonstrate a willingness to shift easily between various responsibilities with diverse stakeholders.
  • Strong project management skills, as evidenced by leading projects to successful and measurable completion.
  • Demonstrated understanding of structural racism and its impact on communities of color.
  • Collaborative work ethic and a high tolerance for feedback, direct communication, and proactive conflict resolution.
  • Non-traditional candidates welcome. Community Solutions strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity).

Software/Apps Used

  • Microsoft Office
  • Google Business Apps
  • Asana
  • Salesforce
  • Zoom
  • Social media software and applications

Work Environment

This position can be located anywhere in the continental United States. The Built for Zero team has office space in Los Angeles, and New York City, but the position provides for the flexibility to work from a remote location without the standard support available at an office if such an arrangement meets the needs of Community Solutions.

Position and Salary

This position is grant-funded for two years with potential for renewal.

CS offers competitive salaries and benefits packages for every position. The salary range for this position is between $76,634 and $95,793. The actual salary is commensurate with the candidate's experience and may go beyond the listed range.

Travel Requirements

Up to 5 days of travel per month may be required to attend semi-annual team retreats, community visits, and other on-site trainings or convenings.

Diversity and Inclusion

We strive for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. We seek to employ an all-star team of people who vary by their race and ethnicity, gender identity, sexual orientation, nationality, age, culture, religion, veteran status, physical and mental abilities. We promote equal opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.

COVID-19 Vaccination Mandate

COVID-19 vaccination is mandatory for all Community Solutions staff—full-time, part-time, and contracted. Vaccination documentation must be provided to Community Solutions. Vaccination information is completely confidential between the staff member and HR.